Frequently Asked Questions
Orders
How do I know my order was received?
After checkout, you will receive an order confirmation at the email address you provided. If you do not see it, check your spam or promotions folder.
Can I change or cancel my order?
Email contact@gizmovibez.com as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after processing or fulfillment has started.
Why did I receive more than one package?
Items may be fulfilled from different locations. When this happens, packages can arrive separately and may have different tracking numbers. You will not be charged extra shipping because an order is split.
Shipping and tracking
How long does delivery take?
Orders usually require 1–3 business days for processing. Estimated transit time is generally 7–15 business days for U.S. orders and 10–25 business days for international orders. These are estimates, not guarantees.
Where can I track my package?
Use our Track Your Order page. International tracking can take 3–7 business days after shipment to display its first carrier scan.
Will an international or Chinese tracking number work?
Yes. Our tracking page supports many cross-border carriers commonly used by international suppliers. The number may later transfer to a local last-mile carrier when the package reaches your country.
Will I pay customs fees?
Depending on the destination, local customs duties, taxes, or import fees may apply. Unless checkout specifically states otherwise, these charges are the customer’s responsibility.
Returns and order issues
What if my item arrives damaged, incorrect, or incomplete?
Email contact@gizmovibez.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate next step.
Can I return an item?
Eligible items can be returned within 30 days of delivery. Please read our Return & Refund Policy before sending anything back. Unauthorized returns may not be accepted.
How can I contact Gizmo Vibez?
Email contact@gizmovibez.com. Please include your order number when contacting us about an order. We normally respond within 1–2 business days.