Return & Refund Policy
Last updated: August 30, 2026
30-day return window
You may request a return within 30 days after your order is marked delivered. To be eligible, the item must be unused, unworn, unwashed, in the same condition in which it was received, and returned with its original packaging, accessories, manuals, and any included items.
Start a return
Email contact@gizmovibez.com with your order number, the item you wish to return, and the reason for the request. If approved, we will provide return instructions and the appropriate return destination.
Do not send an item back to the address shown on the parcel or directly to a manufacturer or supplier. Unauthorized returns or items sent to the wrong destination may not be received or refunded.
Return shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges and customs or import fees are non-refundable. We recommend using a trackable service because we cannot issue a refund for a return that is not received.
Damaged, defective, incorrect, or incomplete items
Contact contact@gizmovibez.com within 7 days of delivery. Include your order number and clear photos or video of the item, packaging, shipping label, and the issue. After review, we may offer a replacement, reshipment, store credit, or refund as appropriate.
Non-returnable items
The following cannot be returned unless they arrived damaged or incorrect:
- Personalized, custom-made, or final-sale items
- Gift cards or downloadable products
- Items with hygiene seals that have been opened
- Used, altered, washed, damaged, or incomplete items
- Items returned without prior authorization
Refunds
We will inspect an authorized return after it is received. If approved, the refund will be issued to the original payment method, generally within 10 business days. Your bank or card issuer may need additional time to post the credit.
If more than 15 business days have passed since we confirmed a refund, email contact@gizmovibez.com.
Exchanges
The fastest way to obtain a different item is to return the eligible original item and place a new order after the return is approved. For a damaged or incorrect item, contact us before placing another order.
Order cancellations
Contact us as soon as possible. We cannot guarantee cancellation after processing or fulfillment has started. If the order has already shipped, the standard return rules apply.
Chargebacks
Please contact us first so we can investigate and resolve the issue. Filing a payment dispute while a refund or replacement is already being processed may delay resolution.